Avrora - Self-checkout kiosks

Kiosk interface and management system for a nationwide store chain

start in 2022

Avrora Self-Checkout Project Tasks

A self-checkout interface that lets shoppers complete the whole purchase on their own, from scanning to receipt.
Integration with the in-store fiscal server, bank terminal and fiscal register.
Fast search for items without a barcode — a separate Elasticsearch service.
Promotions, coffee sales, Scan&Go and NPS surveys right on the kiosk.
Centralized management of every kiosk in the chain with full interface versioning.
A monitoring system that spots problem kiosks before a shopper does.

Shoppers see right away what to do: scan, add everything, pay.

Start screen with step-by-step hints.
Voice prompts that can be configured even for each kiosk separately.
Holiday animations and start screens for promotions and seasons, managed centrally.
An "Are you still here?" timer resets the kiosk if a purchase is abandoned.

The start screen doubles as an advertising space in every store.

Holiday and seasonal screens with animation.
Each kiosk has its own rotating set of screens with a set display time, assigned per kiosk or in bulk to a group of kiosks.
Sounds and voice prompts are configured the same way.

Items are added by barcode; photo and price come from the store's own inventory system.
Promo prices and discounts are shown on every line and in the receipt.
Scan&Go: a basket built in the mobile app moves to the kiosk with a single scan.
Quantity limits and a product stop list.

Search runs on a separate Elasticsearch service, so the kiosk stays fast.

Card payment through the bank terminal.
Fiscalization via the store server and fiscal register; the receipt goes to the banking app.
Handling of declined and retried payments.
Automatic Z-report: 10 minutes before the store closes, the kiosk closes its shift on its own, waiting for any purchase in progress to finish.
A short NPS survey after the purchase.

A separate interface version where kids can "shop" on their own, just like adults.

Each kiosk reports its own state, and the monitoring system in the admin panel shows where attention is needed.

Hardware warnings, e.g. when the fiscal register is running out of paper.
"Worth checking": kiosks with errors in the last hour or without completed purchases.
"Ghosts": kiosks that are on but not selling.
Kiosks with repeating errors, maintenance mode with the lock initiator.
Logs of hardware exchange, Scan&Go, interface errors and NPS results.

Every kiosk in the chain is managed from one admin panel.

Kiosk registry: settings, store and features — per kiosk or in bulk.
Full interface versioning: each version lives separately, kiosks move to a new one gradually and can roll back the same way.
New features are switched on per kiosk to test them in a real store.
Catalogs of promotions, product rules, sounds, drinks and start screens.